Privacy Policy

Nicholas Cameras Online respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have in relation to your personal information.

Information we collect

When you use our website, contact us or place an order, we may collect information including:

your name;
billing and delivery address;
email address;
telephone number;
order and transaction details;
correspondence and enquiries you send to us;
information about how you use our website;
device, browser and IP address information;
marketing preferences; and
other information you choose to provide.

Payment card details are processed securely by our payment providers. We do not normally receive or store your complete card details.

How we use your information

We may use your personal information to:

process and fulfil orders;
take and manage payments;
arrange delivery or collection;
provide order confirmations and delivery updates;
respond to questions and customer-service enquiries;
manage returns, refunds and disputes;
prevent fraud and protect the security of our website and business;
maintain appropriate accounting and business records;
comply with legal and regulatory obligations;
improve our website, products and services; and
send marketing communications where you have agreed to receive them or where otherwise permitted by law.

Our lawful basis for using your information

Depending on the circumstances, we may process your personal information because:

it is necessary to perform a contract with you, such as processing and delivering an order;
we are required to do so by law;
it is necessary for our legitimate business interests, provided those interests do not override your rights; or
you have given us consent, for example for certain marketing communications.

Where we rely on consent, you can withdraw that consent at any time.

Sharing your information

We may share personal information with trusted service providers where necessary to operate the business and fulfil your order.

These may include:

Shopify and other website or ecommerce service providers;
payment processors;
banks and financial-service providers;
delivery and courier companies;
email and communications providers;
IT, hosting and security providers;
professional advisers such as accountants or legal advisers; and
public authorities where disclosure is required by law.

We do not sell your personal information to third parties.

Shopify

Our online store is hosted using Shopify.

Shopify processes certain personal information in order to provide the ecommerce platform, checkout, security and related services used by our store.

Shopify may process information using systems and service providers located outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards are used as required by applicable data protection law.

Marketing

If you sign up to our email list, we may send you information about products, new arrivals, offers or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in an email or by contacting us.

Service messages relating to an order are not marketing communications and may still be sent where necessary to fulfil your order.

Cookies and similar technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, provide security, understand website usage and, where permitted, support analytics and marketing.

Some cookies are necessary for the website to function.

Where consent is required for non-essential cookies, you will be given an opportunity to manage your preferences.

Further information may be provided through the cookie settings or cookie banner displayed on the website.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and complying with accounting, tax, legal and regulatory requirements.

Different types of information may be retained for different periods.

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based service can be guaranteed to be completely secure.